Shipping Policy

NEXT WORKING DAY EXPRESS DELIVERY

Our Express service typically takes 1 working day for delivery after despatch. You will be provided with an estimated delivery date during the checkout process.  Please note that certain items, bundles and built items are excluded from the Express delivery option. Also we are unable to Express deliver to some outlying and offshore areas of the UK. 

Europe and Rest Of The World

We are based in England (United Kingdom). Orders shipped outside the UK may be subject to import duties, taxes, VAT, customs clearance fees, or other charges imposed by the destination country. 

These charges are not included in our product prices or shipping costs and are the responsibility of the recipient. We have no control over these fees and cannot estimate what they may be. Your total cart price does not include any duties or customs charges, these will need to be paid after the goods have entered customs.

If customs charges are not paid and a parcel is refused or returned to us, the original shipping costs are non-refundable. Any additional costs incurred may be deducted from your refund, and a new shipping charge will apply if you wish the order to be resent.

Delivery times may vary due to customs processing, which is outside of our control.

If you have any questions regarding delivery please don’t hesitate to contact us on 01513942047.

PRE-ORDERS

To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.

When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.

When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.

All re-stock dates given have been provided by the UK distributor, however ARE subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.

Please note that if any other products are ordered in conjunction with a pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.  

ADDITIONAL INFORMATION

Shipping costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken. (This does not include any customs duties or taxes for international shipments)

* Please be aware with abnormally heavy or Bulky items a CORE representative may contact you before shipment if this transaction cannot be performed. The checkout filters out certain items that can't go out on particular shipping services because of the size of them, e.g. ramps are usually too big to go by a Royal Mail service. In such circumstances the only shipping options available will be displayed on the website, this then may exclude some free shipping options. *

The next day service (when available) is next WORKING day and will require someone to sign for the goods. Please note next working day delivery does not include Saturday, Sunday, Bank Holidays, Public Holidays and Substitute days (see the GOV UK website for clarification).

Safe Place Deliveries

If you request that your parcel is left in a safe place or delivered without a signature, this will be carried out at the discretion of the delivery driver and in accordance with the courier's delivery policies.

By choosing to have your parcel left without a signature, or by setting a permanent Safe Place preference on your courier account (such as with DPD), you accept responsibility for the parcel once it has been delivered to the nominated location.

Please note that if a parcel is delivered to your nominated Safe Place or within the GPS co-ordinates of the safe place in accordance with your instructions or courier account preferences, neither we nor the courier can accept liability for any loss, theft, or damage that occurs after delivery. As a result, we are unable to offer refunds or replacements for parcels that have been successfully delivered to a requested Safe Place.

Important: If you no longer wish to use a Safe Place, please remove or update this preference directly within your courier account before your order is dispatched. Many customers are unaware that a previously saved Safe Place instruction remains active for future deliveries.

Can't be home for the delivery? Don't worry - CORE can ship to almost any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.

We normally do not deliver to drop-shipping companies or storage/self-storage companies.

Changing delivery address while your order is in transit - if you decide to change the delivery address after the delivery service was confirmed and the information was entered into the system, a redirection will lead to a different delivery time and therefore, a delayed delivery.  Note that even if the new address is very close to the initial one, the information still has to be changed and the package re-labelled, which can lead to a change in the delivery date as well.  In such cases, it would usually be quicker for the delivery to fail then pick up the order from the local depot in the evening of the due date.

Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays.  Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact our Customer Service Team on 01513942047.

Courier apps

Why not download and set up these great courier apps for your smart phone. They allow you to monitor your deliveries, make changes to deliveries and more!

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