CORE Street Helmet – NeoChrome/Black

Please note, everybody is different and this is intended as a GUIDE to help you find the perfect fit for your CORE products.

CORE Scooter Size Guide

Picking the correct size scooter can be a tricky thing. We have made the below guide to help guide you as best as possible to picking the correct size stunt scooter for your height.

CORE Helmet Size Guide

Everyone’s head is different. Our helmets come with adjustable padding so you can get the perfect fit.
*Measure the circumference of your head 1.5cm above your ear*

CORE Knee Pad Size Guide

CORE Knee Pads are made using a variety of materials. All the pads have a degree of elastic in them to allow for stretch and maximum comfort.
*Measure 10cm above/below the centre of your knee cap*

CORE Elbow Pad Size Guide

CORE Elbow Pads are made using a variety of materials. All the pads have a degree of elastic in them to allow for stretch and maximum comfort.
*Measure 15cm above and 10cm below the centre of your elbow cap*

CORE Gloves Size Guide

All out gloves are made from a stretchy skin fit material so they all have some elasticity in them. Our gloves should be worn fitted but not too tight.
*Measure your hand across your palm from knuckle to knuckle.*

CORE Protective Shorts

Our protective shorts are made from a super stretchy Lycra to allow for maximum comfort and breathability underneath your pants. 

Holiday Shipping & Extended Returns

Dec 19th Last day for ECONOMY Deliveries (UK Mainland)
Dec 21st Last NEXT DAT Delivery on Friday*  (UK Mainland)

UK Delivery Charges

Economy

Delivery is free on all orders over £100. Should your order value be under £100, the delivery cost is £3.50 . Delivery typically takes up to 5 working days.

Next working Day Express

Delivery is £4.95 and typically delivered one working day after despatch with a typical cut off for next day orders to be shipped same day of 4pm. Please note that orders placed after 4pm Friday will not be shipped out until the following Monday.

Collect+

Delivery is £4.95 and typically delivered within two working days. An estimated delivery date will be presented at checkout but please wait for notification that your item is ready to collect from your local store. Please note that size restrictions mean that this service is not available on all items.

Ireland

Delivery is £5.99 and takes 5-7 working days. An estimated delivery date will be presented during the checkout process.

Please note that certain remote and offshore areas of the UK may be subject to extended delivery times. This will be reflected during the check out process and estimated delivery date.

NEXT WORKING DAY EXPRESS DELIVERY

Our Express service typically takes 1 working day for delivery after despatch. You will be provided with an estimated delivery date during the checkout process.  Please note that certain items, bundles and built items are excluded from the Express delivery option. Also we are unable to Express deliver to some outlying and offshore areas of the UK. 

Europe and Rest Of The World

We are a Based in England, Any Parcels shipped to the European Union may Incur extra Duty, Tax and Delivery charges.
The recipient may then have to pay customs or VAT charges and a handling fee in the receiving country before they can claim the parcel
Couriers normally hold your parcel for about 2-3 weeks. If you have not paid the bill by then, your parcel will be returned to the us. For this to be resent back for a second attempt will result in the shipping fee being charged again. 

Delivery varies by destination. Please note that delivery times, availability and prices will be presented during the check out process. 

If you have any questions regarding delivery please don’t hesitate to contact us on 01513942047.

PRE-ORDERS

To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.

When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.

When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.

All re-stock dates given have been provided by the UK distributor, however ARE subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.

Please note that if any other products are ordered in conjunction with a pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.  

ADDITIONAL INFORMATION

All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken.

* Please be aware with abnormally heavy or Bulky items a CORE representative may contact you before shipment if this transaction cannot be performed. The checkout filters out certain items that can't go out on particular shipping services because of the size of them, e.g. ramps are usually too big to go by a Royal Mail service. In such circumstances the only shipping options available will be displayed on the website, this then may exclude some free shipping options. *

The next day service (when available) is next WORKING day and will require someone to sign for the goods. Please note next working day delivery does not include Saturday, Sunday, Bank Holidays, Public Holidays and Substitute days (see the GOV UK website for clarification).

If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.

Our parcels can sometimes be shipped in SkateHut branded packaging.

Can't be home for the delivery? Don't worry - CORE can ship to almost any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.

We normally do not deliver to drop-shipping companies or storage/self-storage companies.

Changing delivery address while your order is in transit - if you decide to change the delivery address after the delivery service was confirmed and the information was entered into the system, a redirection will lead to a different delivery time and therefore, a delayed delivery.  Note that even if the new address is very close to the initial one, the information still has to be changed and the package re-labelled, which can lead to a change in the delivery date as well.  In such cases, it would usually be quicker for the delivery to fail then pick up the order from the local depot in the evening of the due date.

Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays.  Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact our Customer Service Team on 01513942047.

Courier apps

Why not download and set up these great courier apps for your smart phone. They allow you to monitor your deliveries, make changes to deliveries and more!

Yodel	CollectPlus	DPD

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CORE Action Sports products are covered under warranty for hardware failure due to manufacturer errors. All warranties will be void if this product is modified in any way. Poor maintenance, apparent external damage or wilful damage, misuse or incorrect installation will not be covered by our warranty. We will not warranty or replace any product that is not purchased directly from CORE Action Sports or an official recognised stockist. Proof of purchase must also be provided with any warranty claim.

Warranties on our products can only be processed if you have a proof of purchase and you are the original owner. If you have any issues that are valid, contact the retailer from where you purchased the product to process your warranty claim. Alternately please contact us directly and we will assist you with your issues.

STUNT SCOOTERS

DECKS

3 months manufacturer's warranty.

This will cover:

• Snapping or visible cracking of the deck.
• Visible paint of finish defects out of the box.
• Function of the deck.

This will not cover

• Any damage caused by misuse or abuse to the deck. (Grinding Unwaxed Surfaces such as curbs or ledges)
• Scratching, fading of paint or anodising over time.
• Damage to the headset cups due to incorrect installation.
• Modifications to any part of the deck.
• Apparent external damage or wilful damage, misuse or incorrect installation.

Please note: Scooter decks are subject to extreme pressures and stress. To increase the life expectancy of your deck, avoid constantly jumping to flat and make all attempts to land smoothly, minimising the shock to the deck. 

All Scooter decks are prone to failure due to the nature of the use, it’s a by product of the sport. Decks are constantly put under extreme pressures and grinded on extensively which can weaken the product over time. 

WHEELS

90 day manufacturer’s warranty.

This will cover:

• De-hubbing of the PU tire from the wheel core.
• Warping or deformation of the hub bearing housing.
• Extreme chunking of the PU due to manufacturer error.

This will not cover

• Wheel bearings. 
• Apparent external damage or wilful damage, misuse or incorrect installation. 
  
• Flat spots (Squaring a wheel) This falls under misuse of the wheel. 
• Standard wear and tear from daily use.
• Damaged caused by grinding
  
  *Flat spotted wheels are caused by improper use of the brake, Skidding on the wheel or power sliding and therefore not covered by any manufacturer warranty. 

TITANIUM BARS

30 day manufacturer’s warranty.

This will cover:

• Cracking of welds
• Paint defects

This will not cover

• If bars have less then 40mm of fork tube inside the bars
• If you modify or cut your bars
• Scratching or chipping of paint
• Misuse of your bars
• Bending or cracking due to misuse or poor landing
• Apparent external damage or willful damage, misuse or incorrect installation

Titanium bars are a light-weight specialised product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

ALUMINIUM BARS

30 day manufacturer’s warranty.

This will cover:

• Cracking of welds
• Paint defects

This will not cover

• If bars have less then 40mm of fork tube inside the bars
• If you modify or cut your bars
• Scratching or chipping of paint
• Misuse of your bars
• Bending or cracking due to misuse or poor landing
• Apparent external damage or wilful damage, misuse or incorrect installation

Aluminium bars are a light-weight product for use by smooth and proficient riders. Landing incorrectly, throwing bars from any height or dropping will damage the bars. This is not covered by the warranty.

CHROMOLY BARS

90 day manufacturer’s warranty.

This will cover:

• Bending or breaking of bars
• Snapping of top Bar Compression

This will not cover

• If bars have less then 40mm of fork tube inside the bars
• If you modify or cut your bars
• Scratching or chipping of paint
• Misuse of your bars
• Snapping of Bar Compression due to poor construction/Loose bolts 
• Bending or cracking due to misuse or poor landing
• Apparent external damage or wilful damage, misuse or incorrect installation

FORKS

90 day manufacturer’s warranty.

This will cover:

• Breaking or bending (excluding the axle)

This will not cover

• Breaking or bending of the axle
• Misuse or poor set up
• Any modifications to the fork
• Apparent external damage or wilful damage, misuse or incorrect installation

CLAMPS

90 day manufacturer’s warranty.

This will cover:

• Breaking or clamp body

This will not cover

• Cross threading the bolts
• Snapping bolts
• Stripping of the bolt heads by using rounded-off Allen keys
• Scratching of paint or anodizing.
• Apparent external damage or wilful damage, misuse or incorrect installation

BRAKES

30 day manufacturer’s warranty.

This will cover:

• Snapping or Cracking of the Brakes Structure 

This will not cover

• Cross threading or rounded bolts
• Snapping bolts
• General Wear of Nylon from braking 
• Wear from Excessive force from incorrect installation

NYLON REPLACEABLE DECK ENDS 

30 day manufacturer’s warranty.

This will cover:

• Snapping of the overall structure 

This will not cover

• General Wear from Grinding 
• Dented or Miss-shaped Edges 
• Rounded Axle Nut locking system 
• Wear from Excessive force from incorrect installation

EXCLUSIONS

Grip Tape, Grips, Headsets and Bearings are consumable products and are not covered under warranty unless received in a non-functioning or defective state. These have a standard statutory life expectancy of a minimum 14 days from purchase. If any of the above products “fail” within 14 days, the manufacturer will agree to replace the product.

SKATEBOARDS

COMPLETE SKATEBOARDS

6 months manufactures warranty.

This will not cover

Normal wear and tear in the form of:

• Tail or nose wear from dragging your skateboard
• Damage due to impact on curbs or other objects
• Damage from extreme temperature changes, water, or moisture
• Warping as a result of exposure to heat, snow, rain, or immersion in water
• Edges chipping or cracks from impact to foreign objects
• Stress cracks in the surface plies that are not deemed to be defects and do not affect the structural integrity of your skateboard

Breaks due to:

• User error in assembly of your skateboard or components
• High impact tricks
• Any sort of intentional breakage
• Physically modifying your skateboard (chopping, drilling, etc.)
• Grip tape replacement or repair 

PROTECTION

HELMETS

180 day manufacturer’s warranty.

All CORE helmets are made from a light impact absorbing material called EPS (Expanded Polystyrene). It is designed to compress, break and crack upon major impact, so your head doesn't! Your helmet is not designed to withstand multiple serious impacts and you MUST replace your helmet after one serious impact. Although the helmet exterior may look perfectly fine from the outside the EPS structure may be compromised following a heavy impact. Please replace your helmet after a heavy impact for your own safety.

This will cover:

• Manufacturing defect

This will not cover

• Damaged caused by use

PADS

90 day manufacturer’s warranty.

This will cover:

• Manufacturing defect

This will not cover

• Damaged caused by use