Pre-Orders

Please note that pre-orders dates are likely to change. Often shipments arrive a few weeks later or in some cases earlier than expected. All our shipments arrive via boat and during the global pandemic and with increased Brexit regulations shipping times have been very unreliable. Please consider this when making your purchase. We will provide any updated information below as and when we receive it.  

If your order contains items that are both pre-ordered stock and active live stock, you may receive multiple shipments and will receive individual shipping notifications for each parcel.

PRODUCT ARRIVAL DATES

 

All Your Pre-Order Questions, Answered.

Everything you need to know about your pre-order.

WHEN WILL MY PRE-ORDER ARRIVE?

Your CORE pre-order will be shipped on or around its release date, with delivery usually within 1–2 business days once dispatched. You’ll receive an email confirmation as soon as your order is on the way.*

Please note: pre-order dates may shift. Shipments sometimes arrive earlier or a few weeks later than expected. All stock arrives by boat, and factors such as global shipping delays, pandemic disruptions, and Brexit regulations can affect timing. We’ll share any updates here as soon as we have them.

CAN I CHANGE OR CANCEL MY ORDER?

If you’d like to make changes or cancel your pre-order, please get in touch with our customer support team. We’ll do our best to assist, provided your order hasn’t already been prepared for dispatch.

WHAT IF MY ORDER CONTAINS IN-STOCK ITEMS?

If your order includes both in-stock products and pre-orders, your full order will usually ship once the final pre-order item has arrived. If you’d prefer to receive the available items sooner, please contact our support team to arrange split shipping.

I WANT TO ASK SOMETHING ELSE

Didn’t find the answer you need? Our friendly team is here to help — just reach out and we’ll be glad to assist.